Terugbetalingsbeleid

Return & Refund Policy

Last updated: September 3, 2026

At SIGHTSS, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be able to return it for a refund in accordance with this Return & Refund Policy and applicable consumer protection laws.

1. Right of Withdrawal – European Union

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without providing a reason.

The 14-day withdrawal period begins on the day you, or a person designated by you, receives the product.

To exercise your right of withdrawal, you must notify us before the 14-day period expires.

You can contact us at:

SIGHTSS B.V.
Torenlaan 5 B
1402 AT Bussum
The Netherlands

Email: support@sightss.com

After notifying us of your withdrawal, you must return the product within 14 days.

2. How to Return Your Order

To start a return, please contact us at support@sightss.com and include:

Your order number
Your name
The product you wish to return
The reason for your return, if you wish to provide one

You are not required to provide a reason when exercising your statutory right of withdrawal.

We will provide you with the relevant return instructions and return address.

Please do not send a return to any address without first contacting us and receiving return instructions.

3. Condition of Returned Products

Customers may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics and functioning.

For SIGHTSS screen protectors, the screen protector may have been applied to the device and can still be returned, provided that the product has not been handled or used beyond what is reasonably necessary to assess the product.

Where reasonably possible, the product should be returned with all original components, accessories and packaging.

The original product box should be returned in a good and undamaged condition where possible.

The screen protector should not be deliberately damaged, cut, scratched, altered or otherwise damaged beyond what would reasonably result from normal installation and inspection.

If the product, packaging, accessories or other included items have been damaged or used beyond what is reasonably necessary to inspect the product, we may deduct an amount corresponding to the resulting diminished value from the refund, where permitted by applicable law.

A return will not automatically be rejected solely because the product has been opened or the screen protector has been applied.

Nothing in this section limits your statutory right of withdrawal or other mandatory consumer rights.

Under EU consumer law, a consumer can be liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

4. Return Shipping Costs

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product when returning it because they changed their mind.

We will clearly inform you of this before purchase.

If the product is defective, damaged, incorrect, or does not conform to your order, please contact us before returning it.

In such cases, applicable consumer protection laws may require us to cover the return costs.

5. Refunds

If you validly exercise your right of withdrawal, we will refund the payments we have received from you, including the cost of the least expensive standard delivery option offered by us.

If you selected a more expensive delivery method, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original transaction, unless you expressly agree to another method.

We may withhold the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.

Where permitted by applicable law, we may deduct an amount reflecting any diminished value caused by handling beyond what was reasonably necessary to inspect the product.

6. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, or is different from what you ordered, please contact us at:

support@sightss.com

Please include your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Your statutory consumer rights regarding defective or non-conforming products are not affected by this Return & Refund Policy.

7. Legal Guarantee

Nothing in this policy affects your statutory consumer rights.

If a product is defective or does not conform to what you could reasonably expect from it, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

For consumers in the European Union, statutory rights relating to defective or non-conforming products remain separate from the voluntary return policy described here. EU consumer law provides minimum protection for faulty or non-conforming goods.

8. International Returns

If you purchase from outside the European Union, your return and refund rights may vary depending on the country in which you are located.

Nothing in this policy is intended to limit any mandatory consumer rights applicable in your country.

Unless otherwise required by applicable law, customers outside the European Union are responsible for any return shipping costs, customs duties, taxes or other costs associated with returning an unwanted product.

9. Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at support@sightss.com.

We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once it has entered the fulfilment or shipping process.

If your order has already shipped, you may exercise your applicable return or withdrawal rights.

10. Refund Processing Time

Once your return has been approved and the refund has been initiated, the time required for the funds to appear in your account may depend on your payment provider or bank.

Where the statutory right of withdrawal applies, we will process the refund within the legally required timeframe.

11. Returns Address

Unless we provide you with different return instructions, returns should be sent to:

Amstelkade 179-3
1078BA Amsterdam
The Netherlands

Please do not send a return to this address without first contacting us, as we may need to provide specific return instructions depending on your order.