Refund policy

Return & Refund Policy

Last updated: 26 September 2026

At SIGHTSS we want you to be completely satisfied with your purchase. This policy sets out two separate things: your statutory right of withdrawal under EU law, and the voluntary 100-night trial we offer on top of it.

1. Right of withdrawal – European Union

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason.

The 14-day withdrawal period begins on the day you, or a person designated by you, receives the product. To exercise your right of withdrawal, you must notify us before the 14-day period expires, and return the product within 14 days of that notification.

You can contact us at:

SIGHTSS B.V.
Torenlaan 5 B
1402 AT Bussum
The Netherlands
Email: support@sightss.com

2. The SIGHTSS 100-night trial

In addition to your statutory rights, we voluntarily offer a 100-night trial on SIGHTSS screen protectors.

This means you may return a SIGHTSS screen protector within 100 nights of delivery, even if the protector has already been applied to your device.

The 100-night trial is a commercial guarantee offered by SIGHTSS B.V. It is granted in addition to, and does not limit or replace, your statutory right of withdrawal or any other mandatory consumer right described in this policy.

Terms of the 100-night trial:

It applies to SIGHTSS screen protectors purchased directly from sightss.com
It runs for 100 nights from the day the order is delivered
The protector may have been applied to your device
The product must not be deliberately damaged, cut, altered or destroyed
Where reasonably possible, return the original box and included accessories
Return shipping costs are borne by the customer, unless the product is defective, damaged or incorrect
Refunds are issued to the original payment method

Contact us at support@sightss.com before returning anything, and we will send you return instructions and the correct return address.

3. How to return your order

To start a return, email support@sightss.com and include:

Your order number
Your name
The product you wish to return
The reason for your return, if you wish to give one

You are not required to provide a reason when exercising your statutory right of withdrawal.

We will send you the relevant return instructions and the return address. Please do not send a return to any address before contacting us and receiving those instructions.

4. Condition of returned products

You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics and functioning.

For SIGHTSS screen protectors, the protector may have been applied to the device and can still be returned, provided it has not been handled or used beyond what is reasonably necessary to assess the product.

A return will not be rejected solely because the product has been opened or the screen protector has been applied.

The protector should not be deliberately damaged, cut, scratched or otherwise altered beyond what would reasonably result from normal installation and inspection. If the product, packaging or accessories have been damaged or used beyond what is necessary to inspect the product, we may deduct an amount corresponding to the diminished value from the refund, where permitted by applicable law.

Nothing in this section limits your statutory right of withdrawal or other mandatory consumer rights.

5. Return shipping costs

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product when returning it because they changed their mind. We inform you of this clearly before purchase.

If the product is defective, damaged, incorrect or does not conform to your order, contact us before returning it. In such cases, applicable consumer protection law may require us to cover the return costs.

6. Refunds

If you validly exercise your right of withdrawal, we will refund the payments we received from you, including the cost of the least expensive standard delivery option we offer. If you selected a more expensive delivery method, we are not required to refund the additional cost.

Refunds are normally made using the same payment method used for the original transaction, unless you expressly agree to another method.

We may withhold the refund until we have received the returned product, or until you provide evidence that the product has been sent back, whichever occurs first.

Where permitted by applicable law, we may deduct an amount reflecting any diminished value caused by handling beyond what was reasonably necessary to inspect the product.

7. Damaged, defective or incorrect products

If your product arrives damaged, defective, or is different from what you ordered, contact us at support@sightss.com. Include your order number and, where appropriate, photographs showing the issue. We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law.

8. Legal guarantee

Nothing in this policy affects your statutory consumer rights. If a product is defective or does not conform to what you could reasonably expect from it, you may have rights to repair, replacement, price reduction or a refund, depending on the circumstances and applicable law.

For consumers in the European Union, statutory rights relating to defective or non-conforming goods remain separate from the voluntary 100-night trial and the return policy described here.

9. International returns

If you purchase from outside the European Union, your return and refund rights may vary depending on the country in which you are located. Nothing in this policy is intended to limit any mandatory consumer rights applicable in your country.

Unless otherwise required by applicable law, customers outside the European Union are responsible for return shipping costs, customs duties, taxes and other costs associated with returning an unwanted product.

10. Order cancellation

If you wish to cancel your order before it has shipped, contact us as soon as possible at support@sightss.com. We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once it has entered the fulfilment or shipping process. If your order has already shipped, you may exercise your applicable return or withdrawal rights.

11. Refund processing time

Once your return has been approved and the refund initiated, the time required for the funds to appear in your account depends on your payment provider or bank. Where the statutory right of withdrawal applies, we process the refund within the legally required timeframe.

12. Returns address

Unless we give you different return instructions, returns should be sent to:

SIGHTSS B.V.
Amstelkade 179-3
1078 BA Amsterdam
The Netherlands

Please do not send a return to this address without contacting us first, as we may need to give you specific return instructions depending on your order.