Terms of service

Terms of Service

Last updated: September 3, 2026

Welcome to SIGHTSS. These Terms of Service govern your use of our website and the purchase of products from SIGHTSS B.V.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About SIGHTSS

SIGHTSS is operated by:

SIGHTSS B.V.
Torenlaan 5 B
1402 AT Bussum
The Netherlands

Email: support@sightss.com

SIGHTSS B.V. is registered in the Netherlands. Our applicable company and VAT registration details are available where required by law.

2. Products

We make every reasonable effort to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.

However, product colours and appearance may vary slightly depending on your device, screen settings or other factors.

We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

3. Prices and Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, prices include VAT and other legally required charges. Any additional costs, such as shipping costs or applicable taxes, will be displayed before you complete your purchase, where required by law.

We accept the payment methods displayed during checkout.

Payment must be completed before an order can be processed unless otherwise agreed.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

The order confirmation confirms that we have received your order. A contract between you and SIGHTSS B.V. is formed when your order is accepted by us, subject to applicable law.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, pricing errors, product availability issues or other circumstances permitted by law.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order.

5. Product Availability

We make reasonable efforts to keep our product availability information accurate.

If a product becomes unavailable after you have placed an order, we will contact you and, where applicable, provide a refund for the unavailable product.

6. Shipping and Delivery

We ship orders to the destinations available during checkout.

Estimated delivery times are provided on our website or during checkout. Delivery times are estimates and may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.

For more information about delivery, shipping costs and estimated delivery times, please see our Shipping Policy.

If an order is delayed or does not arrive within the expected delivery period, please contact us at support@sightss.com.

7. International Orders

Customers purchasing from outside the Netherlands or the European Union may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated at checkout or required by applicable law.

Customers are responsible for ensuring that the products they order may legally be imported into their country.

Nothing in these Terms of Service limits any mandatory consumer rights applicable in the customer's country.

8. Right of Withdrawal

If you are a consumer located in the European Union, you generally have a statutory right to withdraw from your online purchase within 14 days, without giving a reason.

The withdrawal period generally begins on the day you, or a person designated by you, receives the product.

If you exercise your right of withdrawal, you must return the product within the applicable statutory period.

For complete information about returns, refunds, return shipping costs and the condition of returned products, please see our Return & Refund Policy.

Your statutory consumer rights are not affected by these Terms of Service.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Where a statutory right of withdrawal applies, you may exercise that right regardless of whether the product was discounted or purchased during a promotion, except where a lawful statutory exception applies.

Nothing in these Terms of Service removes or limits any legal rights you have as a consumer.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or does not conform to your order, please contact us at:

support@sightss.com

Please provide your order number and, where appropriate, photographs or other information showing the issue.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

11. Legal Guarantee

Products purchased from SIGHTSS are covered by applicable statutory consumer guarantee and conformity rights.

If a product does not conform to the contract or does not meet the standards that a consumer can reasonably expect, you may have legal rights to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

Nothing in these Terms of Service limits those statutory rights.

12. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at:

support@sightss.com

We will make reasonable efforts to accommodate cancellation requests.

However, once an order has entered the fulfilment or shipping process, cancellation may no longer be possible.

If the order cannot be cancelled, you may still have a statutory right of withdrawal or other applicable consumer rights.

13. Intellectual Property

All content on the SIGHTSS website, including but not limited to logos, trademarks, text, product images, graphics, designs, photographs, videos and other materials, is owned by or licensed to SIGHTSS B.V., unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

14. Website Use

You agree to use our website only for lawful purposes.

You must not:

use the website for fraudulent or unlawful purposes;
attempt to gain unauthorised access to our website or systems;
interfere with the operation or security of the website;
introduce malicious software or harmful code;
use automated systems to access or collect information from the website in a manner that is not authorised by us.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business or customers.

15. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate.

However, we do not guarantee that all information will always be complete, accurate, current or free from errors.

If we discover a material error affecting an order, we will take reasonable steps to correct the issue and, where appropriate, contact the affected customer.

16. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, SIGHTSS B.V. shall not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in this section limits your statutory consumer rights or our liability for matters that cannot legally be excluded or limited.

17. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government actions, strikes, transportation disruptions, customs delays, carrier disruptions, internet or infrastructure failures, or other events that could not reasonably have been prevented.

Where such an event affects your order, we will make reasonable efforts to inform you and minimise the impact.

Your statutory consumer rights remain unaffected.

18. Complaints

If you have a complaint about our products, services or your order, please contact us at:

support@sightss.com

Please include your order number and a clear description of your complaint.

We will review your complaint and aim to respond within a reasonable period.

19. Privacy

Our processing of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy and in accordance with applicable data protection laws.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will always be published on our website with the applicable "Last updated" date.

Changes will not affect rights that you have already acquired under applicable law.

21. Severability

If any provision of these Terms of Service is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it valid and enforceable, where legally permitted.

The remaining provisions will remain in full force and effect.

22. Governing Law and Consumer Rights

These Terms of Service are governed by the laws of the Netherlands, except where mandatory consumer protection laws in the country where you live provide you with additional or different rights.

If you are a consumer residing in the European Union, nothing in these Terms of Service is intended to deprive you of the mandatory consumer protections applicable to you.

EU consumer law provides protections concerning, among other things, pre-contractual information, withdrawal rights, legal guarantees and unfair contractual terms.